Terms & Conditions

These Terms are the contract between you and Pedro Giovanni Kara Carmo (Chilean tax ID 21.733.782-8, California 2468, Providencia, Chile), who operates ViajAI. Read them before creating an account.

• 1. Acceptance
• 2. What ViajAI is
• 3. Who can use it
• 4. Your account
• 5. Acceptable use
• 6. Your content
• 7. AI-generated content
• 8. AI disclaimer
• 9. Third-party services
• 10. Groups, expenses and documents
• 11. Plans and payments
• 12. Availability
• 13. Intellectual property
• 14. Suspension and termination
• 15. Warranties and liability
• 16. Indemnity
• 17. Governing law
• 18. Changes and contact

1. Acceptance

By creating an account or using ViajAI you accept these Terms, the Privacy Policy, the Cookie Policy and, if you use the iOS app, the License Agreement. If you do not agree, do not use the service.

2. What ViajAI is

ViajAI generates travel itineraries with artificial intelligence and helps you coordinate the trip: splitting expenses with your group, storing documents, tracking entry requirements and receiving alerts while travelling.

ViajAI is a planning tool, not a travel agency. We do not sell flights, accommodation, insurance or tours; we are not a party to any contract you sign with a travel provider; and we do not manage bookings, changes or cancellations on your behalf.

3. Who can use it

You must be 18 or over and legally able to enter into a contract. You declare this when you register. If we find that an account belongs to a minor, we delete it.

You also may not use ViajAI if international sanctions prevent it, or if we have suspended you before.

4. Your account

Give accurate information and keep it up to date. Protect your credentials and never share the one-time codes we send you: anyone with access to your email can reach your account. Tell us immediately if you suspect unauthorised access.

You are responsible for what happens in your account. You can delete it whenever you like from your profile; deletion is permanent.

5. Acceptable use

You may not:

• Use the service for unlawful purposes, fraud, harassment or impersonation.
• Upload malware, other people’s credentials or illegal content.
• Upload content you have no rights to, or other people’s personal data without being entitled to.
• Access other people’s trips, documents or accounts.
• Circumvent usage limits, CAPTCHA, quotas or security controls.
• Scrape data automatically, resell the service, or use it to train third-party models.
• Interfere with the infrastructure or degrade the service for others.

6. Your content

What you upload or write stays yours. You grant us only the licence needed to run the service: to host your content, show it to the trip members you invite, process it to generate your itinerary, and back it up. This licence ends when you delete the content or your account.

We do not use your content to train artificial intelligence models. We do send it to the provider that generates the itineraries. OpenAI states that API data is not used for training by default unless the organization explicitly opts in. We explain this in §4 of the Privacy Policy.

7. AI-generated content

The itineraries, suggestions and answers ViajAI generates are yours: you may use, modify and share them, including commercially. Two caveats:

• AI-generated content may not be protectable by copyright in some countries, so you may not hold exclusivity over it.
• Another user with a similar request may get a similar result. We do not guarantee your itinerary is unique.

8. AI disclaimer

AI-generated content is probabilistic and can be wrong. It may invent places, quote outdated prices, recommend closed venues, miscalculate distances or get a country’s entry requirements wrong.

Always verify visas, documents, health requirements, prices and availability against official sources before travelling or booking anything. Immigration requirements change without notice and depend on your nationality and your particular circumstances. The procedure information ViajAI shows is indicative and does not replace consular or immigration authorities.

9. Third-party services

ViajAI relies on third-party services to generate and enrich your trips. In particular, itineraries and chat are generated with OpenAI, whose terms also apply to your use of those features. Details of what is sent and where are in the Privacy Policy.

Some accommodation and transport links are affiliate links: if you book through them we may earn a commission, without changing the price you pay. They do not influence what we recommend.

We do not control third-party sites and are not responsible for their content, prices or conditions. Any problem with a booking is settled with that provider.

10. Groups, expenses and documents

When you invite someone to a trip, they can see that trip’s information: itinerary, proposals, shared documents and expenses. Do not share a trip with anyone you would not want seeing those.

Balances between travellers are informational bookkeeping. ViajAI does not transfer money between people, is not a payment service or a financial institution, and is not liable for debts between group members.

You are responsible for the files you upload, including other people’s documents: only upload them if you are authorised to.

11. Plans and payments

You can try ViajAI with a first, complete, free trip, no card required. After that you can buy a Pass for a specific trip or an annual ViajAI+ subscription, at the prices published in the app and on viajai.cl.

• Web: payment is processed by Mercado Pago. We do not store card numbers or security codes.
• iOS: purchases are processed by Apple, under their terms and refund policy.
• Prices: in Chilean pesos including VAT, unless checkout says otherwise. We may change them with prior notice; a change never affects a period already paid for.
• Pass: a one-off payment that unlocks Premium features for the associated trip. It does not renew.
• ViajAI+: renews automatically every 12 months until you cancel. Cancelling stops future renewals and you keep access until the end of the period already paid for.

Refund conditions and your right of withdrawal are on the Refunds page. Non-payment or an approved refund may revoke access to the features tied to the plan.

12. Availability

We make reasonable efforts to keep ViajAI available, but we do not guarantee uninterrupted or error-free operation. We may apply usage limits, carry out maintenance, change features or discontinue them. If we discontinue a paid feature you are using, we will tell you and refund the unused proportional part.

13. Intellectual property

ViajAI’s software, design, brand and content belong to us or are used under licence. These Terms transfer no rights over them beyond using the service.

14. Suspension and termination

You may end this contract at any time by deleting your account. We may suspend or close an account for breach of these Terms, abuse, security risk or legal requirement. If the suspension is not due to a breach on your side, we will refund the unused proportional part of what you paid.

15. Warranties and liability

The service is provided “as is” and “as available”, without implied warranties of merchantability, fitness for a particular purpose or non-infringement, to the maximum extent the law allows.

We are not liable for decisions you make based on AI-generated content, for third-party changes (airlines, hotels, immigration authorities), for missed flights, denied visas or failed bookings, or for indirect damages, loss of profit or loss of data.

Where the law allows us to limit our liability, it will not exceed the greater of: what you paid us in the 12 months before the event, or 50,000 Chilean pesos.

Nothing in this section limits rights you cannot waive under the law, including Chilean consumer protection law 19,496. Some jurisdictions do not allow these exclusions, in which case they do not apply to you.

16. Indemnity

You will hold us harmless against third-party claims arising from your breach of these Terms, from content you upload or from unlawful use of the service. This does not apply to consumers to the extent the law prohibits it.

17. Governing law

These Terms are governed by Chilean law. If you are a consumer, you keep the right to bring claims before the courts of your domicile and before the Chilean consumer agency (SERNAC), and nothing here forces you into a forum other than the one the law grants you. For all other cases, the ordinary courts of Santiago, Chile have jurisdiction.

18. Changes and contact

We may amend these Terms. We will publish the new version on this page with its date and, if the change is significant, tell you by email or inside the product at least 15 days in advance. If you keep using ViajAI after that date, you accept the new version. If you do not accept it, you can delete your account.

Support and enquiries: soporte@viajai.cl.
Privacy: privacidad@viajai.cl.
Security: seguridad@viajai.cl.

Intellectual property claims. If you believe content shown in ViajAI infringes your copyright or trade mark, write to soporte@viajai.cl stating which content it is, where it appears, what right you hold and your contact details. We will remove infringing content and may suspend repeat infringers. You can also use the report-content button inside the product.