Support

We normally reply within 48 business hours.

Email support

Support: soporte@viajai.cl
Privacy: privacidad@viajai.cl
Security: seguridad@viajai.cl

Frequently asked questions

I cannot sign in

Use the same method you used to create your account. You can request a recovery link from the sign-in screen.

How do I install the app?

Open app.viajai.cl in Safari or Chrome and choose “Add to Home Screen.” It also works directly in the browser.

How do I delete my account?

Profile → Delete account, or request it by email. Deletion covers your account, trips, expenses and documents under your control.

I found an itinerary error

AI-generated itineraries may be wrong. Always verify visas, schedules and prices with official sources before traveling.

How do I change analytics preferences?

Open “Privacy preferences” in the site footer or your profile.

What should I include in a bug report?

Browser, operating system and steps to reproduce. Never send passwords or sensitive data.